30-DAY MONEY-BACK GUARANTEE

Your satisfaction is our focus. Our 30-day return policy guarantees you maximum flexibility and the best shopping experience

30-DAY MONEY-BACK GUARANTEE

50.000+ happy customers

I’m so impressed with the quality and fit. The fabric feels lovely and the outfit is even more beautiful in person. I finally found something that feels comfortable without sacrificing style. I’ll definitely be ordering again!
Isabel M. Isabel M.5 hours ago
This was my first order from Janet New York and I couldn’t be happier. The fit was flattering, the quality exceeded my expectations, and I received so many compliments. It’s nice to find clothing that makes you feel confident and elegant at any age.
Isabel M. Isabel M.5 hours ago
My package arrived sooner than expected and everything was packed very nicely. It’s always a relief when an online order arrives exactly as pictured
Barbara M. Barbara M.5 hours ago
The fit was perfect and the color was even prettier in person. I’ve already worn it several times and received compliments every time.
Nancy R. Nancy R.1 day ago
I was pleasantly surprised by the quality when my order arrived. Everything looked just like the photos and the fabric felt much nicer than I expected for the price.
Judy C. Judy C.3 days ago
Such a nice experience from beginning to end. The order was beautifully packed and the item itself was gorgeous. It felt like opening a little gift to myself.
Larry M. Larry M.2 days ago

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Frequently asked questions

Can I return an item if it doesn't work out?

Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition. Simply reach out to us through our Contact page or email us directly at support@janetnewyork.com, and we’ll guide you through the return process.

What payment methods do you accept?

You can shop safely and securely with the following payment methods:

  • Credit Cards
  • Apple Pay
  • Google Pay
  • Shop Pay
How do I track my order?

Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.

How do I pick the right size?

Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.

Is shipping free?

Yes, we offer free premium shipping with UPS on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

How do I get in touch?

Our customer support team is always happy to help. You can reach us through the Contact Page or by email at support@janetnewyork.com. We usually reply within 24 hours.